A fast-growing retail company with both online and in-store operations is facing challenges delivering consistent customer experiences across channels. Their fragmented process leads to delays in handling service queries, returns, and order-related issues.
Our Oracle CX Cloud Implementation solutions combine Oracle Service, Commerce, Marketing, and CX integrations, creating a single customer view and streamlining every touchpoint across the purchase and post-purchase lifecycle.
Integration of CRM, POS, commerce, and loyalty data
Web, chat, social, and phone consolidated into Oracle Service Cloud
Unified view of customer behaviour, service KPIs, order data, and campaign performance
Ensuring adoption across retail, support, and marketing teams
A large bank and financial services company that offers banking, loans, insurance, and investments is struggling to deliver a consistent, personalized experience at every point of customer interaction. They use Oracle CX, but it is set up in a simple, default way, which is causing many issues.
Our Oracle CX consulting team redesigns the institution’s CX environment by applying targeted customizations across workflows, UI, automation logic, and integrations.
Tailored journeys for acquisition, onboarding, servicing, renewals, and cross-sell
Easier-to-use screens that help in faster data entry and fewer mistakes.
Compliance-driven processes with reduced manual intervention
Easily modifiable workflows for audits, compliance, and product changes
A worldwide manufacturing company that makes industrial machinery and parts has long and difficult sales processes. They use several spreadsheets, need manual approvals, and have separate systems for sales, engineering, and finance.
Our Oracle CX consulting team deploys Oracle CPQ Cloud, integrated with Oracle Sales and the client's existing ERP system, to transform the client’s sales operations.
Configurable products, pricing rules, guided selling, and automated quote generation
Seamless linkage between Oracle Sales Cloud, CPQ, and ERP
Margin checks, commercial approvals, and technical validations
Dashboards for pipeline, quote performance, win/loss trends, and turnaround times
A large healthcare system with many hospitals and clinics struggles to keep patients engaged throughout their care. This includes scheduling appointments, getting test results, receiving treatments, and following up after care. Patients interacted with the system through different channels, making it difficult to manage everything smoothly.
Our Oracle CX consulting team builds a single platform for engaging patients by using Oracle Service, Oracle Marketing, and Oracle Digital Assistant, all connected with electronic medical records and clinical systems.
Single view of patient data integrated with EMR and diagnostic systems
Pre-visit reminders, post-visit instructions, follow-up care, and renewal prompts via Oracle Marketing
KPIs for patient satisfaction, appointment adherence, service quality, and engagement metrics
Ensured adoption among care teams, administrative units, and support agents
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