Key Responsibilities
- Thoroughly analyze system requirements from end to end, ensuring alignment with user needs.
- Develop user journeys, mind maps, and process flows to enhance user experiences.
- Create clear and concise user stories using INVEST techniques for effective communication.
- Demonstrate expertise across diverse domains such as Retail, 3PL, warehousing, logistics etc.
- Proficient in modern tools and platforms, such as Jira, Confluence, and Agile project management tools.
- Collaborate closely with cross-functional teams, including developers and stakeholders, to ensure alignment with customer requirements.
- Lead agile practices, including sprint planning, backlog grooming, and estimation using Agile estimation techniques.
- Define user acceptance criteria, utilizing methodologies like Gherkin scripts for clarity.
- Document user requirements, non-functional requirements (NFRs), and technical specifications accurately and comprehensively.
- Proactively communicate with stakeholders, ensuring transparency and alignment throughout project lifecycles.
- Drive continuous improvement initiatives by collaborating with peers to define and implement best practices.
- Provide insights to HR and management for organizational enhancement, fostering a culture of innovation and performance improvement.
Key Skills
- Deep understanding of User Experience Design best practices, especially in product enhancement.
- Exceptional ability to simplify abstract concepts and communicate clearly to both technical and non-technical stakeholders.
- Skilled in breaking down complex goals into smaller, actionable steps for continuous product enhancement.
- High-level logical reasoning and analytical skills to make informed product decisions.
- Excellent communication skills in English – both written and verbal, with the ability to engage with senior leadership, clients, and cross-functional teams.
- High attention to detail to ensure product consistency and quality.
Education and Experience
- B.Tech / B.E. with 8+ years of relevant experience, specifically working on product enhancement in B2B products. Has worked on an enterprise-level project with an international client
- Proven experience working on enterprise-level projects with international clients.
Analytical and Personal Skills
- Strong customer-centric mindset, focused on delivering value through product enhancements
- Demonstrated ownership and accountability for product enhancements
- Strong negotiation skills and the ability to make informed trade-off decisions
- Ability to critique own work and continuously improve based on feedback
- Positive and solutions-oriented mindset, always seeking opportunities for product innovation and improvement
- Positive and cheerful outlook in life.
