Follow the below steps to make a chatbot in a simple & quick way:
Without a purpose, you can’t head anywhere so firstly, you need to be clear about the purpose of your chatbot. Be as specific as you can be.
You can ask yourself some of these questions for more clarity:
Which is your primary method of contact? Do people contact you through social media or live chat widgets on your website?
In any case, make sure your preferred chatbot platform works with the tools you already have so you can meet your clients where they are.
Now that you’ve determined which chatbot versions to construct and which channels to cover, it’s time to select a provider.
The platform or the framework will be your two choices.
After you select the provider, you need to register, log in, and get to work.
You can design the conversation flow by dragging & dropping building blocks so that they create a sequence. Assume you want to provide a product discount to visitors who visit a specific landing page of your yoga accessories shop and provide their email addresses in exchange.
Log in and visit the bot builder to get started. Begin with the trigger – a condition that makes the chatbot signal a welcome message. If you want the chatbot to be visible on a particular landing page, begin with a Visitor opening a specific page node.
Next, enter the message you wish to deliver and include a decision node that offers prompt responses. Decide which people will receive a discount on your product and send them messages.
Now is the time to make sure everything is working as it should. To do that, click the “Test it out” option. A window displaying the chatbot’s potential user interface will appear to you. Because of the preview, you can always go back to the editor and correct the flow.
You can skip this step if you wish to use basic chatbots that are based on decision tree flows. You must include an NLP trigger in your chatbot if you want it to comprehend the user’s intent.
You must analyze your customer conversations and find the most popular queries and frequent problems. You can do it manually or use the word cloud generator for the same. Next, populate the Visitor Says node with the terms, expressions, and inquiries pertaining to a selected topic (such as shipping).
Your visitors and customers are in the perfect place to rate your chatbot. You can even send an automatic survey asking their customers if they are satisfied with the interaction made with the chatbot.
By the results, you can see where you are best and where you can still improve.
This will enable you to identify the kinds of chatbots that don’t offer a good customer experience.
