Property Management System for Canadian Landlords

CASE STUDY

Property Management System for Canadian Landlords

property management system for landlords canada

Industry

Real Estate

Platform

Mobile App, Web App

Client

PendoRent

Challenge

Being a landlord isn’t easy these days. One has to deal with an information overflow day in and day out. Hence, the client wanted to create a one-stop solution to help landlords manage their rental properties.

The challenges this task brings were quite something. We had to add too many features in one platform which includes property listings, online rental applications, tenant vetting, tenant onboarding, lease agreements, managing cashflow, rent collection, monthly reports, etc.

In order to deal with such a huge demand within a tight deadline, we quickly ramped up a team of experienced designers and software engineers who are pro in working in an agile environment, in a week’s time. One of the many hurdles which were out of a software developers’ gambit and with which we had to deal with was to tie up with banks to get the rental payment and financial report feature up and running

We decided to have both the mobile app and web application as some of the features like getting pictorial views of the properties in the listing section and taking financial reports out would work best in a web app. Now, we had to increase the number of engineers to meet the launch date.

We then decided to offer payment-wise features to landlords so as to make it easy for all sections of property owners.

The solution

Impeccable web design and listing views

What would a prospect tenant like? Getting a complete view of the property they’re going to live in. This is where web design and listing feature comes handy. Since we’re negating out each and every phase of a physical contact, we have to make sure the navigation for tenant onboarding is user friendly and self-explaining.

property management software for canada landlords

Tenant Vetting and Digital agreements

Default in payment of rent is the biggest risk for a property owner. Hence, we collaborated with Certn and Equifax for background check of tenants. These features help the landlord in identifying potential defaulters or unruly elements. We also provided an easy option of sending lease agreements digitally and storing the copies on Pendo. This was especially a bit difficult as paperwork/rules are different in all states.

Ditching reliability on third party payment systems

When you try to negate physical contact, you’ve got to integrate a payment system, for collecting rent and deposits. We tied-up with Bank of Canada and set up our won payment system to negate any reliability on a third-party system in the future. The client was particularly satisfied with this feature as it saved him a fixed monthly amount. Friendly reminders for due date approach and late fees notifications will reduce save landlords from many awkward conversations.

property management software for landlords canada

There’s more to this – Mobile inspection, do away with spreadsheets

This is one contentious conversation between every tenant and the landlord while leaving the property. To add some circumstantial evidence to this convo, we added a new feature that can be used to take pictures, make notes at the start of agreement and get signed copies of the records; essentially doing exactly what a property maintenance software does. This feature is specifically added to make moving-out easy. Also, when the landlords are getting everything in their individual accounts as per their paid plans, why’d anyone need to maintain spreadsheets and remember formulas?

Technologies used

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Results

The system was launched within a fixed timeline and was well received by property owners at large. Our systematic approach ensured that the client had enrolled more landlords than expected, and in turn resulting in more property bookings, ensuring the vision of a taking the whole process online being realized.

We also ensured having a proper feedback mechanism so that both tenants and landlords can suggest improvements in the features to make the process faster.

property management system for landlords

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